The item's title states states it has "SLIDING RAILS" however these baskets do not slide out on the rails. The description even says, "as a pull out drawer for extra hanging storage", but the drawer does not pull out! Anything placed on top of the shelf would be pulled down when removing the entire basket. On top of the drawers not pulling out, you cannot access what is in the baskets. Terrible design.
I have 11 Origami Racks all purchased through HSN. Eleven! This is the first time I purchased directly through the site and found their customer service ("Tiffany") to be useless. A quick Google search will pull up their -D BBB ratings and other bad reviews, which are all service and delivery issues. There must be a language barrier because any other company would have handled differently. I am not paying for return shipping back to CA for the company's false advertising. I do not trust I will even be refunded in full. Lost another customer!
Excellent Quality, heavy duty
Love your product but feel your shipping charges are too high compared to many other companies.
These work beautifully with the equally good design of your 3 shelf folding util rack……love them!
love it

Made Easy.
Built To Last.
Built To Last.
Easy Set Up Latch

1. Hook It Over

2. Press Latch Down
