Just received my rack & the back lock is defective! Tried calling customer service, can't get anyone on the phone.
There's an automated call back, sure they call back when they're closing & it disconnects!! I have many racks from Oragami, but this is my LAST PURCHASE!
The only thing involved as far as assembly goes is to attach the four wheels, so that part is great. The claim that this is a "Heavy Duty Model" is somewhat overstated, in my opinion. The shelves themselves are definitely not heavy duty and are, in fact, less substantial than a similar unit we own from another manufacturer. The sale price of this origami unit is higher than the regular price of the competitor, so my expectation was it would be at least as sturdy. What I really am displeased about is that the clamp to lock the unit is located in a position that when closed, it pulls the center of the shelf down past the point of being level where the two halves meet. The front of the shelf is fine, but the back of the shelf slopes down (or sags) toward the center on both halves.
They are very well built for the price - I have now 4
Really nice rack. Folds and unfolds easily. However, I should have paid more attention to the dimensions. Much longer than I had imagined so having trouble using it the way I had planned. My fault entirely!
This is my second shelf I love these
Made Easy.
Built To Last.
Built To Last.
Easy Set Up Latch
1. Hook It Over
2. Press Latch Down
3. Locked
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